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- Solved: Out of memory error in Acrobat DC - Adobe Support Community - |
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The file I am using is 17MB in size and has 23 pages. This document was scanned and e-mail to our team, so the large size is related to the scanned documents and scanner settings. We are Windows 10 Adobe Acrobat Pro 32bit version My original comment with detailed troubleshooting and observations below: I have a team of people getting the same thing when trying to extract pages from larger documents about MB in size, pages. What I have noticed is when we are on Organize pages, memory usage spikes considerably.
As an example, opening a 17MB document loads to about MB in memory, fine great, normal behavior. Extracting a single page to a new tab, tends to decrease memory usage by about MB. Odd, but whatever. Closing the newly opened tab and returning to the original document is when it gets interesting. Memory usage spikes again between MB's and compounds on each extracted file when closed. Ok, so I close out of the Organize Pages mode thinking memory will return to normal I close the document, but leave Adobe up, it doesn't dump the memory either.
When it hits about MB of memory, that is when I get the error. The only way to flush it is to exit out of Adobe and open it back up. This problem is compounded because to clear out a 60 page document it requires it to be opened times since the users can only work on extractions at a time.
Everything is up to date. Tried messing with Protection and Cache settings, which only reduced the inital file load of 50MB give or take, but did nothing to stop the root issue. There was a workaround I found by resaving the file through "reduced" file size, but this isn't a solution, and it requires the end user to be aware of factors they are not trained to look for, let alone remember mid operation.
At this point I closed the 3rd extracted file and went to open a 4th and got the out of memory error. This proves that memory is not being handled properly and we are hitting the 32bit software install memory limits.
Other posts have made reference that the tile views of Adobe are causing issues for them as well. Show only Search instead for. Did you mean:. Increased "out of memory" errors - Acrobat DC Crash or freeze , General troubleshooting.
Follow Report. Community guidelines. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more. Adobe Employee , Sep 29, Sep 29, Jump to latest reply. Hi Mattt Hope you are doing well and sorry for the trouble. Regards Amal. In Response To Amal. Hi there This issue is already reported to our engineering team and they are working on it to find the fix. Thanks for your time and patience Regards Amal.
I asked what the status was, and you simply repeated the same phrase. Mista B. Let's go engineering team! Please get this resolved asap. FWIW, it is absolutely non-trivial to fully, properly, and safely convert a bit program to bit.
It isn't just a matter or recompiling the applications, all its libraries, its plug-ins, etc. This is mission-critical software for many of our customers and I continually remind my associates of that fact!
Remember that there is an ecosystem of third party developers producing plug-ins and other added value software that also will need to update their software as well. We admit that user discipline in how many complex PDF files may be simultaneously open may be very inconvenient and frustrating, but it is less problematic than crashes.
We appreciate you takign the time. These users only have a few PDFs open, they state about open, sometimes they get errors just opening up more, sometimes they just errors when they go to print once they have a few open.
I expect this doenst really play a factor. I read this out of memory and virtual memory issue was common in and a resolution that was proposed previously was disabling the Adobe Protected View. I understand this compromises security however users report significant stablity once they disable the protected view and sandbox protection.
We are presently experimenting. I will be investigating more to see if anything else is interacting with the PDFS when they are opened. I anticipate the only thing that could be intereacting with the PDFS is possibly anti-virus.
Thanks again. Ironically, 5 to 10 PDF files simultaneously open in Acrobat is well beyond average. Remember that for each PDF file open, buffers need to be allocated for display in addition to keeping certain key PDF internal tables resident. Having third party Acrobat plug-ins can also significantly boost the memory footprint of Acrobat, possibly on a per-document basis. The protected mode has been part of Reader for a while, but not Acrobat Standard or Acrobat Pro until relatively recently.
We are aware of some anomalies associated with protected mode , especially when dealing with plug-ins and printing. Try turning it off. If you otherwise have reasonable system security including very secure e-mail that blocks out dubious attachments , I personally don't believe that it buys all that much. It is also possible that protected mode does boost the memory profile of Acrobat, especially on a per-file basis.
Would you be able to provide an update of Adobe's handling of this issue? My academic research requires me to have several PDF's open at the same time of nineteenth century books, most typically scanned by Google books, or some piece of modern secundary literature, usually several hundred pages long each, but no more than 10 to MB in file size.
Having to restart Adobe DC every fifteen minutes and scrolling back to where I was in each document sometimes only two! I am frankly a bit surprised that this has not yet been fixed there are similar posts from at least three to four years ago on the internet , considering we are dealing with a costly subscription service here most universities cannot afford the licenses; I had to purchase it with my own research funds and a not insignificant performance issue.
It effectively renders the software nigh unusable for me and anyone else experiencing this issue. These are two very aggravating factors. Imagine if Microsoft would advise users to only keep one Word-file open at a time to prevent crashing, while charging royal sums!
If it does not see any fixes soon, I will unfortunately have to start looking for alternatives and see whether these do better, as I cannot work like this. I certainly understand your frustration. Those facilities are available in the free Adobe Acrobat Reader. Acrobat Pro does not allow for bigger or more complex documents. If you need various editing facilities including text editing, page rearrangement, preflight, production tools, etc. I've personally had gigabyte PDF files open without such problems.
The real issue is graphic complexity, something that isn't necessarily apparent just by looking at what is displayed on the screen, in conjunction with screen size, any plug-ins that are open, etc. Google Books scans don't look complex, but underneath those scanned images are invisible text streams resulting from OCR operations performed by Google.
That is what lets you do searches within scanned documents. That is limited to approximately 3GB, even in bit versions of Windows, for bit applications. Acrobat and Reader are bit applications under Windows. The MacOS version is already a bit application and doesn't suffer from this memory problem since it was updated! I'll repeat what I indicated previously:. For better or worse, I will amend this to be well before the pandemic is over.
Third-party plug-in developers are already working on the bit versions of their products to work with the bit version of Acrobat. This is not wishful thinking or vapourware of any type. Completing this work is a top priority within Adobe's Acrobat Engineering organization. But it won't be released until we know it really works and solves the problems we have with the bit version. Thank you for your swift and somewhat reassuring reply. My apologies too for some of the snark in my first thread, which was admittedly written in a bout of frustration during my work.
I do need the professional version, to convert photo's into.
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